FAQs

Q: What is CuddleBuddy?
A: CuddleBuddy is more than just a plush — it’s a feeling. Each one is made to bring warmth, comfort, and company into your life. Whether you need a soft friend for yourself or a thoughtful gift for someone special, your CuddleBuddy is here to remind you: you’re never alone.

Q: Where do you ship from?
A: We work with trusted fulfillment partners worldwide to make sure your CuddleBuddy reaches you safely. Orders are typically processed within 1–3 business days, and shipping times depend on your location.

Q: Do you ship internationally?
A: Yes! We offer worldwide shipping so everyone can have their own CuddleBuddy. Shipping costs and delivery times are shown at checkout before you confirm your order.

Q: How long does delivery take?
A: Delivery times vary by region:

  • US / UK / EU: 7–14 business days

  • Rest of the world: 10–21 business days
    You’ll receive a tracking link once your CuddleBuddy is on its way to you.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll get an email with your tracking number so you can follow your CuddleBuddy’s journey home.

Q: My CuddleBuddy arrived a bit squished — what should I do?
A: That’s totally normal! Our plushies are vacuum-sealed for protection during shipping. Gently shake, pat, or hug your CuddleBuddy, and within 24–48 hours, it will fluff up and return to full softness.

Q: Can I send a CuddleBuddy as a gift?
A: Absolutely! CuddleBuddies make the perfect gift for birthdays, holidays, or “just because” moments. You can even add a personalized note at checkout to make it extra special.

Q: What is your return policy?
A: Your happiness means everything to us. If something’s wrong with your order, contact us within 14 days of delivery at support@cuddlebuddy.co. We’ll make it right — because everyone deserves a little comfort.

Q: How do I wash my CuddleBuddy?
A: We recommend spot cleaning with mild soap and warm water. For deeper cleaning, you can hand wash gently and let it air dry. Avoid machine drying — it helps your CuddleBuddy stay soft and cozy.

Q: How can I contact you?
A: You can reach us anytime at support@cuddlebuddy.co or through our Contact page. Our team genuinely cares and is always happy to help .

Q: What makes CuddleBuddy special?
A: Every CuddleBuddy is made with love, softness, and a purpose — to bring you comfort when you need it most. We don’t just send plushies; we send hugs that last.

CuddleBuddy – made to hold you, not just to be held.